Frequently Asked Questions
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To book an appointment, select one of the “schedule consultation” buttons on the home screen. This will forward you directly to the psychologist’s calendar. From here, you can see availability. Once you have chosen a time, you will be asked to provide your details.
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No. You can make an appointment without a referral. However, if you would like to claim a Medicare rebate for eligible psychology sessions, you will usually need an appropriate referral from a GP, psychiatrist, or paediatrician. Your GP can discuss whether a Mental Health Treatment Plan or another eligible referral pathway is appropriate for you. Private health insurance may also provide rebates for psychology services depending on your level of cover.
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Yes. clients may be able to claim Medicare rebates for psychology appointments when they have a valid referral under an appropriate Medicare-funded pathway.
Medicare provides a rebate ($101.55) toward the consultation fee rather than covering the entire cost of a private psychology appointment, so an out-of-pocket gap is required.
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Yes, services are offered under each of these funding schemes. If you are using one of these funding sources, you will need to provide appropriate documentation prior to your session.
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For those requiring a specific approach: Eye Movement Desensitisation and Reprocessing (EMDR), Schema therapy, Cognitive Behavioural Therapy and Psychodynamic therapy are offered.
Treatment is tailored to the individual rather than applying the same approach to every person. Generally, therapy will consist of an individualised and integrated approach that is based on your presenting concerns, psychological history, personality, relationships, strengths, preferences, and treatment goals when developing an appropriate treatment plan.
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The first appointment is an opportunity for your psychologist to develop a detailed understanding of what has brought you to therapy, the difficulties you are currently experiencing, and what you would like to change.
You may discuss your current concerns, relevant personal history, relationships, work or study, health, previous treatment experiences, and other factors that may help your psychologist understand your circumstances. Your psychologist will also discuss possible treatment approaches and work collaboratively with you to determine the most appropriate way forward.
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A standard psychology consultation is usually approximately 50 minutes.
Some assessments, couples sessions, or other specialised appointments may require longer sessions. When this applies, we will discuss the expected appointment length with you beforehand.
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There is no predetermined number of sessions that is appropriate for everyone.
Some people attend therapy for a relatively brief period to address a specific problem, while others benefit from longer-term therapy where difficulties are more complex, longstanding, or involve recurring relationship, emotional, behavioural, or personality patterns.
Your psychologist will discuss your treatment needs with you and regularly review your progress and goals.
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Weekly or fortnightly appointments are often recommended during the initial stages of treatment because regular sessions can help maintain therapeutic momentum.
The most appropriate frequency depends on your circumstances, treatment goals, availability, and the type of therapy being undertaken. Sessions may become less frequent as treatment progresses.
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Psychological treatment can assist with a broad range of emotional, behavioural, interpersonal, and psychological difficulties.
These may include anxiety, depression, stress, trauma, relationship difficulties, grief and loss, low self-esteem, emotional dysregulation, perfectionism, difficulties with identity, adjustment to major life changes, interpersonal difficulties, work-related problems, and longstanding patterns that interfere with relationships or wellbeing.
Psychologists can also work with people who may not have a specific mental health diagnosis but would like to better understand themselves, their relationships, or recurring patterns in their lives.
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Psychologists in Australia must complete recognised psychology training and maintain registration with the Australian Health Practitioner Regulation Agency (AHPRA).
Clinical psychologists undertake additional postgraduate training specifically focused on the assessment, diagnosis, formulation, and treatment of psychological disorders and complex mental health presentations.
Both psychologists and clinical psychologists may provide psychological assessment and therapy, although their postgraduate training pathways and areas of expertise can differ.
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you have been referred by a GP or another health professional, your psychologist may provide them with relevant updates regarding your assessment, treatment, and progress where appropriate or required under the referral arrangement. The nature of this communication will be discussed with you.
If you are attending privately without a referral, information will not be provided to another health professional without your consent unless there is a legal, ethical, or safety-related requirement to do so.
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Many Australian private health insurers provide rebates for psychology services under eligible extras policies.
The rebate varies considerably between insurers and levels of cover. You should contact your insurer directly if you would like to confirm your eligibility, annual limits, waiting periods, and expected rebate.
You generally cannot claim both Medicare and private health insurance for the same psychology consultation.
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Yes. Telehealth appointments are available. You can schedule any available session time as a telehealth appointment upon request.
Telehealth can be conducted over phone or video link.